Products

FileMaker Work Requests is a ready-to-use work request management application that helps you create, track and report on work requests with ease!

With its flexible submission and tracking system, customizable reports, pre-defined security access levels, re-usable mail templates, and a foundation of award-winning FileMaker technology**, FileMaker Work Requests gives you the tools you need to:

• Streamline your work request process from submission through completion
• Produce reports to show status, budget, and performance details the way you want
• Control access to information based on the specific needs of individuals and groups
• Automate communication with requestors, assignees, managers and vendors
• Leverage the additional benefits of FileMaker, including customization, sharing, web publishing and more.

Streamline your work request process from submission through completion

FileMaker Work Requests streamlines your work order process by consolidating work order information in a single, centralized location for easy and instant access by members of your organization while minimizing phone calls, data entry and paperwork.

• Track work request status from submission through completion in an easy-to-use, intuitive application for individuals or workgroups.
• Enable members of your organization to easily originate requests through their Mac or PC desktop or through a web browser.
• Track disposition of requests and their expected completion dates.
• Access specific requests instantly using the built-in Find system.
• Save searches for re-use at any time to identify requests that belong to a given individual, work requests for a specific category of work, incomplete work requests, and more.
• Specify individual line items required for completion and record expenses associated with each work request.
• Detail line-by-line actual and estimated expenses and hours worked.
• Approve requests as necessary, or simply assign to a worker for follow-up.
• Designate an appropriate reviewer or approver to automatically receive the request upon submission.
• View work requests in the List View that you can filter and sort, or click on an item to see its complete details in Detail View.
• Prioritize work requests using the built-in priority types or create your own priorities to match your existing system.
• Overdue work requests appear in red for easy identification on-screen and in reports.
• Store contact details for requestors, assignees, and vendors including first name, last name, phone numbers, and email address.

Produce reports that show status, cost, and performance details the way you want

Get a bird's eye view of details, uncover items that need attention, and easily provide project status. With FileMaker Work Requests, you and your team will have a clear picture of what work has been ordered, what's approved, work in progress, as well as associated costs and resources for each request.

• Use the robust reporting engine, which features pre-designed report layouts, to produce informative reports without any programming.
• Re-use saved Finds in reports to enhance consistency of data.
• Save report designs so there's no need to re-create your customizations each time.
• Report on performance, costs, hours required, type of work and vendors used.
• Understand and report on how well your organization is completing work as scheduled and at what cost.
• Classify work in categories for easy reporting of what kinds of work are being completed.
• View reports on screen or print in a variety of formats.

Control access to information based on the specific needs of individuals and groups

FileMaker Work Requests come with five pre-defined security access levels so you can assign the right level to individuals and groups within your organization.

• Provide access to FileMaker Work Requests, giving all users access to information or choose from preset groupings that restrict access of different user types.
• Allow only those managers with approval authority to approve or decline a request.
• Allow requestors to see just the information they need to make a request or check its status.
• Allow managers to view management reports on the performance of the organization and get a more complete view on the work being requested and completed.
• Allow assignees to access a request without altering the original request.

Automate communication with requestors, assignees, vendors, and managers.

Save time, minimize keystrokes and enhance accuracy with re-usable mail templates. Consistent communication of approved requests, work in progress, changes in priority, and status updates is a breeze with FileMaker Work Requests.

• Set up mail templates to dynamically incorporate work order-related information.
• Re-use these templates to automate repetitive messages.
• Emails are sent using your existing email client.
• Emails are logged in the Mail Archive so there's a searchable communications record.

Leverage the additional benefits of FileMaker, including customization, sharing, web access and more.

Although FileMaker Work Requests is ready-to-use right away, it's built on award-winning FileMaker technology so you have the additional benefits of FileMaker at your fingertips. You may want to customize it to meet the unique needs of yourself and your teams or share your information with others through a network or over the web.

• Customize and extend the application, modifying database layouts, screens, scripts and more using the robust documentation.
• Add your company logo to the screen or new task attributes to the database.
• Share FileMaker Work Requests information with others in your workgroup including FileMaker users on Mac OS and Windows computers.
• Allow users to access FileMaker Work Requests through their desktop version of FileMaker Pro 7, FileMaker Developer 7 or through an Internet browser*.
• Import and export information to and from a variety of the most popular file formats.

* In order to access the work order system via a browser, the Instant Web Publishing feature of FileMaker Pro 7 or the Custom Web Publishing feature of FileMaker Server 7 should be used to publish the database to the Web.

** The latest versions of all FileMaker applications were built on FileMaker 7 and have been validated for use on FileMaker 8.